Terms of Service

2.1 Age and Capacity

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement. Our Service is not intended for children under the age of 13. By using Trustume, you confirm that you are not a minor or that you have obtained parental consent if required by applicable law.

2.2 Account Registration

To create an account or use certain features of Trustume, you must provide accurate, truthful, and complete information. You agree to keep your account information updated and to notify us immediately of any unauthorized use of your account or any breach of security.

You are responsible for maintaining the confidentiality of your login credentials and password. You agree not to share your account with others or allow unauthorized third parties to access your account.

2.3 One Account Per Person

You may not create multiple accounts or use fake information to create accounts. Trustume reserves the right to terminate or suspend any account created in violation of this provision.

4.1 Verification Process

Trustume may facilitate employment verification as part of its core service offering. Employment verification is used to validate employment history, qualifications, and background information provided by users (typically job seekers).

4.2 How Verification Works

When you provide employment information on Trustume, including the names and contact information of previous employers or professional references, we may:

• Send automated verification requests to the references you provide.

• Contact previous employers or references directly to validate employment dates, job titles, responsibilities, and other relevant details.

• Collect verification information directly from third-party sources to confirm the accuracy of your employment history.

4.3 Consent for Verification

By creating an account and providing employment information on Trustume, you explicitly consent to:

• The use of your employment history and related details for verification purposes.

• Our contact of your previous employers, supervisors, or professional references to verify employment information.

• The collection and processing of verification responses from those third parties.

• The use of verification data to maintain the integrity and credibility of the Trustume platform.

You further consent to Trustume sharing your name, contact information, and employment history with employers, recruiters, and verified professional contacts on the platform, in accordance with your profile privacy settings.

4.4 Third-Party Verification Data

Verification information we receive from third-party sources (such as employer confirmations or reference responses) is treated as information collected from a different source than your direct input.

This data becomes part of your profile record and may be used to validate your employment claims, update your profile accuracy status, and support your profile visibility on the platform.

We maintain records of verification responses and may update your profile to reflect the verification outcome (e.g., "Employment Verified," "Pending Verification," or "Unable to Verify").

4.5 Verification Accuracy and Disputes

You are responsible for ensuring that the employment information you provide is accurate and complete.

If verification reveals discrepancies, between the information you provided and third-party records, Trustume may flag your profile or take action to protect the integrity of the platform.

If you believe verification information is inaccurate, you may contact hello@trustume.com to dispute the result. We may re-verify or update your profile accordingly.

4.6 Legal Basis for Verification

Employment verification is conducted in accordance with applicable employment and data protection laws in the United States and India, including the Digital Personal Data Protection Act, 2023 (India), and relevant US state privacy laws.

5.1 Acceptable Use

You agree to use Trustume only for lawful purposes and in compliance with these Terms. You agree not to:

• Provide false, misleading, or fraudulent information in your profile, employment history, qualifications, or any form submission.

• Impersonate another person or misrepresent your identity, employment history, or professional qualifications.

• Harass, threaten, defame, or abuse other users or Trustume staff.

• Upload malware, viruses, or any code designed to harm or compromise the Service.

• Attempt to gain unauthorized access to Trustume systems, databases, or accounts.

• Scrape, crawl, or extract data from the Service without authorization.

• Use the Service to facilitate fraud, identity theft, discrimination, or illegal employment practices.

• Violate any applicable employment, labor, or data protection laws.

• Use the Service in any manner that could damage, overload, or impair the platform.

5.2 Profile Accuracy and Misrepresentation

You are solely responsible for the accuracy of your profile information. Deliberately providing false employment history, credentials, or professional qualifications may result in immediate account suspension or termination. Misrepresentation of employment history or professional qualifications may also constitute fraud under applicable law and could expose you to legal liability.

6.1 Trustume's Intellectual Property

All content, design, functionality, source code, and materials on the Trustume platform, including but not limited to text, graphics, logos, icons, images, software, and documentation, are owned by Trustume or its licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Trustume Service for your personal, non-commercial employment-related purposes. You may not reproduce, modify, distribute, or commercially exploit any part of Trustume without our prior written consent.

6.3 User-Generated Content

Any information, profile content, resume, documents, or other materials you upload to Trustume ("User Content") remain your property. By uploading User Content to Trustume, you grant us a worldwide, royalty-free, non-exclusive license to use, store, display, and share your User Content as necessary to operate the Service and facilitate employment connections.

You represent and warrant that you own or have the necessary rights to all User Content you provide and that your User Content does not infringe on any third-party intellectual property rights.

7.1 Data Storage and Processing

Your personal data and profile information are stored on Google Cloud Platform (GCP) and processed in accordance with our Privacy Policy and applicable data protection laws. By using Trustume, you consent to the storage, processing, and potential transfer of your data through our cloud infrastructure and third-party service providers.

7.2 Data Security

We implement reasonable technical and organizational security measures to protect your data, including encryption for data in transit and at rest using TLS 1.3 protocols. However, no security measure is completely foolproof, and we cannot guarantee absolute security of your data.

7.3 Backup and Recovery

While we maintain regular backups of user data to ensure service continuity, we are not obligated to recover deleted data or restore previous versions of your profile after permanent deletion.

8.1 Profile Editing

You may edit your profile information except the associated email ID at any time by logging into your Trustume account and navigating to the profile settings page. You have the right to update your name, employment history, references, and other profile details directly through the platform interface. At this point, we don't provide the ability to change associated email ID to your profile in any manner.

8.2 Data Access and Portability

You have the right to request access to your personal data stored by Trustume. You may exercise this right through your account dashboard or by contacting us at hello@trustume.com. We will provide you with your data in a portable format within a reasonable timeframe.

8.3 Account Suspension or Termination

Trustume reserves the right to suspend or terminate your account if you:

• Violate these Terms of Service.

• Provide false or fraudulent information.

• Engage in harassment, abuse, or illegal activity.

• Violate applicable employment or data protection laws.

• Use the Service in any manner that harms the platform or other users.

Account suspension or termination will be communicated to you via email when possible. In cases of severe violations or illegal activity, termination may be immediate and without prior notice.

8.4 Account Deletion

You may request account deletion at any time by contacting hello@trustume.com or through your account settings. Upon your request, we will permanently delete all personal data associated with your account within 72 hours. This includes your profile information, employment history, uploaded documents, references, and all associated activity logs.

This deletion is permanent and irreversible. We do not retain copies of your data after deletion except as required by law or to comply with legal obligations.

9.1 Disclaimer of Warranties

Trustume is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

9.2 Limitation of Liability

To the maximum extent permitted by law, Trustume and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to loss of data, loss of income, or business interruption.

9.3 Your Remedy

Your sole and exclusive remedy for any dispute with Trustume is the termination of your account and cessation of use of the Service.

11.1 Arbitration

Any dispute arising out of or relating to these Terms or your use of Trustume shall be resolved through binding arbitration administered by [Arbitration Body - e.g., JAMS or ICC], rather than in court. The arbitration shall be conducted in English and governed by the rules applicable in your jurisdiction.

11.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where you reside (United States or India, as applicable), without regard to conflict-of-law principles.

11.3 Venue and Jurisdiction

If arbitration is not enforceable for any reason, you agree to submit to the exclusive jurisdiction of the courts located in your jurisdiction of residence.

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Trustume regarding your use of the Service and supersede any prior agreements or understandings.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Trustume's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign your rights or obligations under these Terms without Trustume's prior written consent. Trustume may assign its rights and obligations at any time without notice.

Email

hello@trustume.com

Company

Trustume by EPSoft

Jurisdiction

United States and India