Cookie Policy

1. Introduction

This Cookie Policy explains how Trustume by EPSoft ("Trustume," "we," "our," or "us") uses cookies and similar technologies when you visit https://trustume.com or interact with our website, platform, sign-up flow, contact form, and demo request form.

This Cookie Policy should be read together with our Privacy Policy. It explains what cookies are, why we use them, and the choices available to you regarding cookies.

2. What Are Cookies?

Cookies are small text files that are placed on your browser or device when you visit a website. They help websites function properly, remember user activity, improve performance, and support security.

Cookies may be:

• Session cookies, which expire when you close your browser.

• Persistent cookies, which remain on your device until they expire or are deleted.

We may also use similar technologies such as pixels, tags, and local storage where appropriate to support website functionality, analytics, and security.

3. How Trustume Uses Cookies

Trustume uses cookies and similar technologies only for legitimate business and platform-related purposes connected to the operation of Trustume.

We use cookies to:

• Enable user sign-up and login.

• Keep users authenticated during an active session.

• Support account security and fraud prevention.

• Remember user preferences where applicable.

• Measure website traffic and usage patterns.

• Improve our website, forms, and user experience.

• Support connected operational activities related to Trustume services.

4. Cookies Used for Login and Sign Up

Some cookies are strictly necessary for Trustume to function properly. These cookies are essential to create an account, sign in securely, and use authenticated areas of the platform.

These essential cookies may be used to:

• Recognize that you have successfully logged in.

• Maintain your session while you move between pages.

• Protect your account against unauthorized access.

• Support secure sign-up and account creation.

• Help detect suspicious or abusive activity.

• Enable profile-related actions within your account.

If you disable these cookies in your browser, parts of the Trustume website or platform, including sign-up and login features, may not work properly.

5. Form-Related Cookies

When you submit a Sign Up, Contact Us, or Get a Demo form, we may use cookies or similar technologies to support form functionality, prevent duplicate submissions, improve security, and understand form performance.

Where required, we will seek your consent through a clear checkbox or other consent mechanism before collecting personal information through these forms. Consent language will be presented at the point of collection.

6. Types of Cookies We Use

Trustume may use the following categories of cookies:

7. Google Analytics

Trustume uses Google Analytics to help us understand website traffic, user interactions, and general usage trends. This helps us improve our website, forms, and related services.

Google Analytics may collect information such as:

• Browser type.

• Device type.

• Pages visited.

• Time spent on pages.

• Referral source.

• General interaction data.

We do not sell your personal data to Google Analytics. We use Google Analytics only to understand site performance and improve Trustume's services.

You can control analytics cookies through your browser settings and, where implemented, through our cookie consent tools.

8. Other Third-Party Technologies

Trustume may use selected third-party service providers in connection with its operations, such as CRM systems and certain service tools. However, not every third-party service we use necessarily places cookies on your browser.

Where third-party cookies or similar tracking technologies are used through our website, we will describe them in this Cookie Policy or our Privacy Policy as applicable.

9. Web Beacons and Similar Technologies

Our website may also use web beacons, pixels, or similar technologies to measure engagement, support analytics, improve website performance, and understand how users interact with our pages.

These technologies may work together with cookies to help us operate and improve the Trustume website and related services.

10. Your Choices

You can control or delete cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored.

• Delete existing cookies.

• Block certain cookies.

• Block all cookies.

• Receive alerts before a cookie is set.

Please note that blocking essential cookies may prevent you from using important Trustume features, including account registration, login, session continuity, and authenticated profile access.

11. Do Not Sell or Share

Trustume does not sell your personal data for monetary consideration.

We use cookies and related technologies only for Trustume's internal business and service-related purposes. If any cookie-related activity is ever considered "sharing" under applicable US privacy laws, users may exercise available rights as described in our Privacy Policy, including applicable opt-out rights recognized under state privacy law definitions.

12. Children's Privacy

Trustume is intended for professional and business use and is not directed to children under the age of 13. We do not knowingly use cookies to collect personal information from children.

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, legal requirements, technologies, or business practices. When we do, we will update the Effective Date at the top of this page.

14. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, you may contact us at: hello@trustume.com